Terms of Services
Effective Date:
February 15, 2025
These Terms of Service (“Terms”) govern your use of Cookie Dealers and any purchase you make from Cookie Dealers (“Cookie Dealers,” “we,” “us,” “our”). By accessing the site or placing an order, you agree to these Terms.
Who We Are
Cookie Dealers is a gourmet artisanal cookie business focused on scratch-made products and a premium customer experience.
Eligibility
You must be at least 18 years old (or the age of majority in your location) to place an order, or have permission from a parent/guardian.
Orders & Acceptance
-
Orders placed through our website are offers to purchase.
-
We may accept, decline, or cancel orders at our discretion (ex: inventory limits, suspected fraud, delivery constraints).
-
Your order is confirmed when you receive an order confirmation email/text.
Product Information (Food + Freshness)
You must be at least 18 years old (or the age of majority in your location) to place an order, or have permission from a parent/guardian.
Allergens & Dietary Needs (Important)
Our kitchen may use ingredients including (but not limited to): wheat/gluten, eggs, milk, soy, peanuts, tree nuts.
-
We cannot guarantee an allergen-free environment.
-
If you have allergies, you are responsible for contacting us before ordering at [support@yourdomain.com] so we can advise what’s possible.
Pricing, Taxes, and Promotions
-
Prices are shown in USD unless stated otherwise.
-
Taxes and fees may apply based on your location and delivery method.
-
Promotions/discounts:
-
Cannot be combined unless explicitly stated
-
May have expiration dates, limits, or exclusions
-
We may change or end promotions at any time
-
Payments
Payments are processed through third-party processors. You agree to provide current, complete, and accurate payment information.
Shipping, Delivery, and Pickup
Shipping/delivery/pickup rules are detailed on our Shipping & Delivery page and are incorporated into these Terms.
Cancellations, Changes, and Refunds
Because baked goods are prepared to order:
-
Order changes/cancellations may be allowed only if requested before production begins.
-
Refunds are typically limited to issues like:
-
Incorrect order fulfillment
-
Quality concerns reported promptly with details/photos
-
Items damaged in transit (where applicable)
-
Timing requirement
Notify us within 24 hours of delivery/pickup at [support@yourdomain.com] with your order number and photos (if relevant).
We handle concerns case-by-case to be fair.
Acceptable Use
You agree not to:
-
Violate laws or regulations
-
Attempt to access systems without authorization
-
Interfere with site performance or security
-
Use the site to transmit harmful code
Third-Party Services
Our site may rely on third-party tools (e-commerce, payment, delivery). We are not responsible for third-party outages or policies.
Disclaimer of Warranties
To the fullest extent permitted by law, the site and products are provided “as is” and “as available,” without warranties of any kind, except where prohibited by law.
Limitation of Liability
To the fullest extent permitted by law, Cookie Dealers will not be liable for indirect, incidental, special, or consequential damages. Our total liability for any claim will not exceed the amount you paid for the order giving rise to the claim.
Indemnification
You agree to indemnify and hold Cookie Dealers harmless from claims arising out of your misuse of the site or violation of these Terms.
Governing Law
These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law rules.
Changes to These Terms
We may update these Terms from time to time. Updates are effective when posted, with the revised Effective Date.
Contact
Cookie Dealers
Email: support@cookie-dealers.com