Cookie Dealers

February 15, 2025

Cookie Dealers offers local delivery, pickup (if enabled), and shipping (if enabled) for our scratch-made baked goods.

We currently deliver across parts of the DMV region (Maryland/DC/Virginia), with operations centered in Glenn Dale, Maryland.

• Primary delivery area: [List towns/zip codes you serve]

• Extended delivery area: [Optional: list or say “available by request”]

• If you’re outside our range, contact us and we’ll tell you what’s possible.

• Delivery days: [Example: Tue–Sun]

• Delivery windows: [Example: 10am–2pm, 4pm–8pm]

• We’ll share an estimated window at checkout or by confirmation message.

Note: For building access, gate codes, or concierge drop-offs, you are responsible for providing clear instructions.

• Pickup location: [Address or “provided after checkout”]

• Pickup hours: [Days/times]

• Bring your order confirmation.

Because cookies are perishable, shipping may be limited to certain products and days.

• Shipping days: [Example: Mon–Wed only] to reduce weekend delays

• Carrier: [USPS/UPS/FedEx]

• Tracking: Provided when available

Standard processing: [Example: 1–3 business days]

Large/corporate orders: May require additional lead time (example: 1–2 weeks for large-volume orders).

If you offer this, include:

• Rush fee: [$$ or “varies”]

• Cutoff time: [Time]

• Availability is limited due to small-batch production.

Local delivery fees are calculated at checkout based on distance/order size or are flat-rate: [your method].

Free delivery threshold (optional): [Example: free local delivery on orders over $50]

If a delivery cannot be completed due to an incorrect address or missing access details:

• We’ll attempt to contact you.

• Re-delivery may require an additional fee.

• Perishable items may not be eligible for replacement if they cannot be recovered in good condition.

Because baked goods are prepared to order:

• Order changes/cancellations may be allowed only if requested before production begins.

• Refunds are typically limited to issues like:

  • Incorrect order fulfillment

  • Quality concerns reported promptly with details/photos

  • Items damaged in transit (where applicable)

Severe weather, traffic, or carrier delays may impact arrival times. We are not responsible for delays outside our control, but we’ll always communicate and work with you on the best solution.

Please contact us within [X hours] of delivery/pickup:

• Email: [support@yourdomain.com]

• Include: order number + photos + a short description

We’ll review and make it right when appropriate (replacement, credit, or refund depending on the situation).

Our site may rely on third-party tools (e-commerce, payment, delivery). We are not responsible for third-party outages or policies.

• Store in an airtight container.

• Keep away from heat/sunlight.

• For peak taste/texture, enjoy within [X days] (varies by item).